CLA3010 3 Lens Auxiliary Lens 200W 5700K | Level 3

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We are committed to delivering high-quality products and offer a limited warranty on our products, including LED bulbs, projector fog lamps and auxiliary lamps. This warranty guarantees protection against defects in materials and workmanship under normal usage conditions for the duration of the warranty period.

Warranty period

Different products have different warranty periods, as follows:

LED Headlamps:2 yearsProjector Fog Lamps:2 yearsAuxiliary Lamps:2 years

Note: Carsfy Customer Service Team has the sole discretion to evaluate and determine the appropriate solution for all warranty claims. We will review each case individually and strive to provide a fair and reasonable resolution."

Warranty does not cover:
The following situations are not eligible for warranty coverage: 
1. Damage caused by: 
- Improper installation
- Unauthorized repair 
- Misuse 
- Abuse 
- Neglect 
- Missing parts 
- Modifications 
2. Accidental damage or collision
3. Damage caused by exposure to:
- Chemical contaminants 
- Corrosive agents
4. Products: 
- Lost or damaged due to natural disasters
- Lacking original proof of purchase 
- Purchased "as is" with known defects (e.g., customs clearance, factory seconds) 
5. Excluded products: 
- Clothing (e.g., stickers, caps, shirts, hats, jumpers) 
- Gifts (e.g., mobile phone holders)

Warranty application steps:
If you encounter a problem with your product during the warranty period, please follow these steps to apply for warranty service: 

Step 1: Contact Carsfy Customer Service: 
•⁠ ⁠Email: support@carsfy.in 
•⁠ ⁠Phone: +91 81550 05850, +91 81550 05805 

Step 2: Provide Required Information: 
•⁠ ⁠Screenshot of your order information 
•⁠ ⁠Pictures or videos of defective items 
Step 3: Wait for Our Response: 
•⁠ ⁠We will review and confirm the issue within 2-3 working days 
•⁠ ⁠We will propose a specific solution to resolve the problem 

Thank You for choosing us 
We appreciate your choice of Carsfy products and are committed to providing quality service. If you have any questions or suggestions about our warranty policy, please don't hesitate to contact us.